Mom's Touch Jinsangnyeo store is in trouble... The level of punishment for the ‘emotional worker assault’ perpetrator is
Recently, a video of a so-called 'Mom's Touch customer' who was refused a soda refill at a fast food restaurant, assaulting the face of an employee and causing a disturbance, has spread, causing public outrage. As the controversy grew, Mom's Touch headquarters issued a statement on the 20th, saying, "The incident occurred in October of last year and is currently under police investigation," and added, "To protect the rights and interests of franchise owners and employees, we will file civil and criminal charges and compensate for damages at the headquarters level. "We will provide all legal support," he said, predicting a strong response. While excessive abuse of power and acts of violence toward workers in the service industry continue, there are growing voices calling for this incident to be treated as a serious criminal act beyond a simple incident. In relation to this, lawyer Daeryun Jeong-jun of the law firm said, "The perpetrator's actions are a serious matter that goes beyond simple assault and can overlap with multiple criminal crimes." He added, "Both the victim and the business owner must take decisive legal action by promptly securing evidence. “Second damage can be prevented,” he emphasized. The following is a Q&A with Attorney Jeong regarding the legal issues in this case. -According to the video, the customer punched the employee in the face, followed him to an employee-only space, and committed violence. In this case, what charges are applied to the perpetrator, and is there a possibility of imprisonment? ▲As direct physical force was used on the body of another person, assault is basically established under criminal law. If the victim submits a medical certificate stating that he or she needs physical or mental treatment, such as bruises or post-traumatic stress disorder, as a result of this incident, he or she may be subject to a much more severe crime of bodily harm and may be imprisoned for up to 7 years, suspended for up to 10 years, or fined up to 10 million won. In the case of 'substantive concurrent offenders' who commit multiple crimes at the same time, aggravated punishment is imposed, so the possibility of a prison sentence cannot be ruled out. - Even if there is no physical violence like in this case, there are customers who hurl harsh profanity or insulting language at part-time workers at restaurants or cafes. Is verbal violence without physical contact legally punishable? ▲ Even if there is no physical contact, it is fully subject to criminal punishment. If you hurled severe profanity or ridicule at a specific employee in a public place with other customers, the performance and specificity are recognized and you can be sued for insult. In addition, if a person shouts and makes the store atmosphere unpleasant, making it impossible to accept orders or operate the store, this can also be punished as obstruction of business. - When assaulted while defenseless, a part-time worker may instinctively swing his arms or push the assailant. In this case, to what extent is the victim's self-defense legally recognized? ▲In practice, there are quite a few cases where two parties are unfairly booked together for assault. Because simple assault is a 'crime of impunity without punishment' that cannot be punished if the victim does not want to be punished, perpetrators often take advantage of this and file countersuits to force them to reach a settlement. The court tends to apply the requirements for recognition of self-defense relatively strictly. Defensive actions, such as passively pushing away to escape the other person's violence, are recognized as resistance, but there is a risk that an active counterattack due to intensified emotions or a counterattack that crosses the line may be treated as a two-sided assault. Therefore, it is important to legally explain from the initial investigation stage through objective evidence such as CCTV that it was an inevitable 'passive resistance' that occurred during the defense process. - Under the Occupational Safety and Health Act, employers' obligations to protect workers from verbal abuse or assault by customers have been strengthened. The head office also announced legal support, but what measures should the head office take for the affected employees? ▲According to Article 41 of the Occupational Safety and Health Act, also known as the Emotional Workers Protection Act, employers must immediately temporarily suspend the worker's work and provide sufficient rest when a customer's verbal abuse or assault occurs. In addition, there is a legal obligation to provide psychological counseling when necessary and to actively assist injured workers when they take legal action, such as filing a complaint or filing a complaint against the perpetrator. If the business owner forces an apology from the affected employee to alleviate the situation or neglects to implement these protective measures, the business owner may also be subject to a fine of up to 10 million won. Reporter Kwon Byeong-seok (bsk730@fnnews.com)[View full article]
Mom's Touch Jinsangnyeo store is in trouble... The level of punishment for the perpetrator of ‘emotional worker assault’ (link)