Client Satisfaction Operating Principle

A law firm that places the client at the center and delivers practical answers by their side—Daeryun goes the distance with you

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CONVENIENCEConvenience
SATISFACTIONSatisfaction
RELIABILITYReliability
Strengths
Where the client is at the center
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Convenience

We have built a global legal service system available without time or place constraints, so clients can access legal services conveniently.01

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  • 34 offices worldwide

    You can receive the same quality of advanced legal service anywhere in the world.

  • 24/7/365 legal consultation intake

    Our year-round intake system never wastes the client's time.

  • Video consultation system

    A stable video consultation system delivers specialized legal services anywhere.

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    Reliability

    So that clients can entrust their case with confidence, we operate a litigation quality guarantee, a member guarantee, and a transparent retainer system.

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  • Litigation Service Quality Guarantee

    Every step of the litigation is handled by senior attorneys, and if you are dissatisfied after engagement we take immediate corrective action. If we still fail to satisfy you, the initial retainer already paid is settled and refunded according to the progress of the case.
  • Member Guarantee

    After joining Daeryun Members, if you wish to be refunded the membership fee, we will settle and refund it at any time, no questions asked.
  • Clear fee standards and fixed-rate pricing

    Through clear fee standards per case and a fixed-rate system, we sign engagements transparently and fairly.
  • Among the 4.9% of Korean limited law firms (as of July 2025)

    Registration as a limited law firm is possible only when attorney count and capital requirements are met. As the firm itself bears responsibility for professional errors, clients receive stronger legal protection.
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    Satisfaction

    Since legal services are completed by client satisfaction, we have built systems to listen to the client's voice.03

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  • Customer Satisfaction Center

    We receive client inquiries and feedback and share them with all members. The client's voice does not end at intake but leads to actual service improvements and more attentive responses from attorneys.

  • Real-time online communication program

    Through the 'My Daeryun' application developed by Daeryun, clients can ask and answer questions in real time, check case progress and review related documents in a chat room shared with the attorney and team in charge.

  • Strengths of Daeryun, Korea's 9th-ranked law firm

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    1. Individual Competency

    Synergy of specialized attorneys and experts with rich experience and know-how in each field

    • 260+ professionals including attorneys with backgrounds in legal and industrial sectors
    • 20+ specialized practice groups including corporate law and criminal defense
    • In-house CPAs, tax accountants, labor consultants, patent attorneys, and customs advisors
    • Customized TFs of 1–20 experts per case
    • 1,200+ cases handled monthly * 2026년 1월 변호사협회 경유증표 발급 기준
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    2. Case Management System

    Senior partner-level attorneys take direct responsibility and lead each case

    • Senior attorneys handle cases directly and communicate with clients
    • Senior partner attorneys lead consultations, strategy meetings, advisory work, and court appearances
    • Associate attorneys and specialists provide rapid execution support
    • Use of in-house legal tech such as AI Daeryun and My Daeryun
    • Cross-border collaboration across global offices
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    3. Comprehensive Support Infrastructure

    Immediate access to specialists in evidence investigation, digital forensics, personal protection, and psychological counseling

    • Effective evidence collection through investigation
    • Precise data analysis and recovery via digital forensics
    • Evidence selection by case flow and legal strategy development
    • Comprehensive personal protection through trained security personnel
    • Client mental care through psychological counseling and therapy
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    4. Client Satisfaction Principle

    An always-open channel to hear and respond to clients 24/7, 365 days a year

    • 24-hour assistance from 36 offices worldwide
    • Real-time communication with the senior partner attorney via the My Daeryun app
    • Transparent fee standards through fixed-rate pricing
    • Refunds for procedural failures
    • Immediate reflection of client feedback for continuous system improvement
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