[Exclusive] Yanolja suspends its policy of ‘no refunds after 10 minutes of reservation’… Court: “Give a full refund”
After requesting cancellation 2 hours after booking a hotel accommodation product, Yanolja was informed that ‘no refund will be given after 10 minutes’. Both sides rejected the decision to recommend a settlement and ‘refund half of the accommodation fee’, leading to a formal trial. First trial “Unfair terms and conditions unfavorable to the customer are invalid.” The court ruled that the terms and conditions of the accommodation reservation platform, which stipulated that refunds are not possible if cancellation is not made within 10 minutes after completing the reservation, were unfair and invalid. The court ruled that even if an accommodation reservation platform is simply a mail-order intermediary, legal liability can be recognized if it unfairly sets refund regulations that are unfavorable to consumers. According to the legal community on the 13th, Chief Judge Ha Hyun-guk of the Seoul Central District Court Civil Division 1002 ruled in favor of the plaintiff on the 11th in a lawsuit filed by consumer A against the accommodation reservation platform ‘Yanolja’. The court sentenced the defendants, including Yanolja, to refund the entire lodging fee to Mr. A. Mr. A made a reservation for a hotel accommodation worth about 660,000 won through the Yanolja app in 2023 and requested cancellation of the reservation about 2 hours later. However, Yanolja rejected this based on refund regulations. The refund policy includes the following: ‘Cancellation of a reservation is only possible within 10 minutes, and if it exceeds 10 minutes, a cancellation fee equivalent to 100% of the reservation fee will be incurred.’ The hotel that sold accommodation products through the Yanolja app also did not accept Mr. A’s request for a refund. The hotel argued that since the reservation was made through a lodging platform rather than the hotel's official website, it was not the party that directly entered into the reservation contract, so it had no right to cancel and no responsibility for a refund. Accordingly, Mr. A filed a lawsuit in this case. During the trial, Mr. A argued that Yanolja's regulations regarding refund penalties were invalid as they violated the Electronic Commerce Act and the Terms and Conditions Act. Article 17 of the Electronic Commerce Act stipulates that ‘Consumers who purchase goods, etc. from a mail order seller may withdraw their subscription within 7 days from the date of receiving a written letter regarding the contents of the contract.’ In addition, Article 6 of the Terms and Conditions Act stipulates that ‘any provision that is unfavorable to the customer is presumed to have lost fairness and is invalidated.’ However, Yanolja countered that ‘since it is only a mail-order intermediary, not a mail-order seller, it cannot be considered subject to the law, so it is not responsible for a refund.’ The first trial court accepted Mr. A’s argument and ruled in favor of the plaintiff. Chief Judge Ha said, “It is reasonable to say that ‘Nol Universe,’ which merged with Yanolja, is a mail order seller or a mail order intermediary,” and added, “The refund policy in this case is invalid as it is unfair terms and conditions that are unfairly disadvantageous to customers.” Regarding the hotel, he said, “The hotel claims that it is not the person who made the reservation for Mr. A and that it is not the person who received the payment from Mr. A. However, according to the evidence, the hotel receives a certain percentage of the payment from Nol Universe every month. He added, “The facts are acknowledged,” adding, “He falls under the category of ‘a person who has received payment from a consumer’ as defined in Article 18, Paragraph 2 of the Electronic Commerce Act.” Previously, in November of last year, the court made a decision to recommend reconciliation, saying, ‘The defendants should join together and pay half of the lodging fee to Mr. A.’ However, both sides rejected this, leading to a formal trial. Daeryun Law Firm, which represented Mr. A, said, “We would like to thank the court for ruling that Yanolja’s cancellation fee agreement was unfair,” and added, “We expect that this ruling will serve as an opportunity to put a brake on some unfair refund regulations such as online lodging platforms.” Reporter Park Min-ki (mkp@mk.co.kr)[View full article]
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